Your Solutions. Our Services.
About Elm City Computing
Elm City Computing has provided IT Managed Services, Help Desk solutions, and a variety of IT-related specialties for over 20 years. We work with retailers, OEMs and distributors to provide support solutions to customers needing help with setup, connectivity, cloud services. We handle millions of tech support requests, delivering market-leading customer satisfaction scores, to empower customers to get the most out of their technology.
The Difference
Channels & Alliances
We are Microsoft’s services partner of choice for their Cloud Solutions Provider program. We also serve many architecture and design firms and have partnered with AutoDesk, Chaos Group (vray), Rhino, and many others. We also have extensive experience with multi-tiered channels, with partners such as HP, Apple, and Cisco.
Technology
Our software tools enables us to identify and resolve your customers’ problems fast – providing unmatched customer service levels that will differentiate you in the market.
Experience
We have been innovating the delivery of support by continuously improving and enhancing the quality of our systems and processes – delivering the finest experience for our partners and their customers.
Scalability
Our systems and processes are built to handle steady growth as well as unexpected call spikes to provide consistent coverage and maintain high customer satisfaction scores. The longevity of our client and partner relationships are a testimony to our ability to grow without sacrificing quality of service.
Customized Support
We take time to learn your business and tailor a services program that supports your objectives. We’ll work with you to grow your business, create a services road map and provide guidance along the way.
Customer Savvy
We understand that a support call is not about a transaction, it’s about a relationship. Unlike call centers, we do not operate off of predefined scripts, but work with a customer at whatever level they need.
Focus
Unlike others who provide support services as a side business, this is all we do. We are 100% dedicated to and focused on providing the best technical support services available anywhere. Period.
Trusted Partners
